Responsibilities:Reply to pre-order questions via phone, email regarding fit, fashion trends/style, product availability, promotions, as well as providing guidance through the on-line ordering process. Address and resolve post-order questions regarding shipping, billing and delivery. Utilize a variety of software programs and applications to resolve Customer inquiries. Work with external shipping contractors (UPS, DHL, USPS, EMS) to assist Customers with both domestic and international issues.Qualifications:L2 associate must be on current level for more than 6 months.Not involved in Performance Improvement Project within 6 months.College diploma or equivalent.Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech; listening and interpreting Customer needs. Proficiency in basic math with ability to compute refunds before and after discounts, apply specified percentages, tiered promotional codes, and partial discounts to orders. Excellent time-management, organizational, and prioritization skills. Keen eye for detail and high level of accuracy. Flexibility with full-time schedule including shift assignments on weekend/evening. Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality and service. Basic knowledge of MS Office Suite and Internet Explorer .Must be able to read and write in English to respond to Customer inquiries via email.Preferred Qualifications:Good oral English/Other language skills will be a plus .Be interested in fashion industry is a plus.Application Method：Please fill internal application form, prepare your resume and get your manager’s approval. Then send those to HR Liqingqing.Email : qingqinl@amazon.comHR will arrange the interview.Deadline：2015/09/23